Terms and Conditions – Motherload Strength

Motherload Strength

General

By accessing this website or purchasing any service, program, or product, you agree to these Terms & Conditions. If you do not agree, please do not use this website or services.

These Terms apply to all personal training services, online coaching, hybrid coaching, programs, challenges, and digital products.

Services

Services may include, but are not limited to:

In-person personal training
Online coaching and programming
Hybrid coaching
Exercise programs, challenges, and educational resources

All services are provided based on the information you supply and within the scope of a qualified fitness professional.

Health & Medical Disclaimer

By participating in any service, you confirm that:

You are medically and physically fit to exercise
You have disclosed any injuries, conditions, or limitations
You will seek medical clearance where required

Services provided do not replace medical, physiotherapy, or dietetic advice.

Postpartum Clients (Additional Terms)

For clients who are postpartum, postnatal, or returning to exercise after pregnancy:

You confirm that you have been medically cleared to return to exercise where required
You acknowledge that recovery timelines vary and that progress may be gradual
You agree to communicate openly about symptoms such as pain, pelvic floor concerns, abdominal separation (diastasis recti), bleeding, dizziness, or fatigue
Exercise programming will be adjusted based on your feedback and capacity, but responsibility remains with you to stop any activity that causes discomfort or concern

Coaching support is designed to provide general postnatal fitness guidance only and does not replace assessment or treatment from a qualified women’s health physiotherapist, medical practitioner, or other allied health professional.

If at any time symptoms arise that fall outside the scope of a fitness professional, referral to an appropriate healthcare provider may be recommended.

Results Disclaimer

Results will vary from person to person. No specific outcomes are guaranteed.

Your progress depends on consistency, effort, lifestyle factors, and adherence to the program.

Payments

All prices are listed in Australian dollars (AUD) unless stated otherwise
Payment must be made in full before services commence
Ongoing services may be billed on a recurring basis

Failure to make payment may result in suspension or cancellation of services.

Refunds & Cancellations

Refunds

Refunds are not provided for change of mind, unused sessions, scheduling conflicts, or personal circumstances.

This includes:

Personal training sessions
Online coaching
Hybrid coaching
Programs, challenges, and digital products

Nothing in this policy excludes or limits your rights under Australian Consumer Law. If a service is not delivered with due care and skill, or is not provided as agreed, you may be entitled to a remedy as required by law.

Personal Training Cancellations & Reschedules

A minimum of 24 hours’ notice is required to cancel or reschedule a PT session
Sessions cancelled or rescheduled with less than 24 hours’ notice will be forfeited
No-shows will be charged as a completed session

Online Coaching & Digital Programs

Online coaching and digital programs are non-refundable once started
Access to digital content is provided immediately and cannot be refunded once accessed
Pauses or extensions may be considered on a case-by-case basis, but are not guaranteed

Exceptional Circumstances

In rare cases such as serious illness or injury, requests may be reviewed at discretion. Any outcome offered is not automatic and does not set a precedent.

Intellectual Property

All programs, workouts, videos, resources, and written materials are the intellectual property of the coach.

Content is for personal use only and must not be shared, copied, or distributed.

Client Conduct

Clients are expected to act respectfully and communicate honestly.

Services may be refused or terminated if behaviour is unsafe, inappropriate, or breaches these Terms.

Limitation of Liability

To the extent permitted by law, participation in services is at your own risk. The coach is not liable for injury, loss, or damage arising from participation.

This does not exclude rights available under Australian Consumer Law.

Privacy

Personal information is handled in accordance with Australian privacy laws and will not be shared without consent unless required by law.

Changes to These Terms

These Terms & Conditions may be updated at any time. Continued use of services indicates acceptance of any changes.

Governing Law

These Terms & Conditions are governed by the laws of Australia.